MrTed prides itself on delivering world-class customer support and services to all of its customers.

Our Global Customer Support Center operates on a 24x7 basis to ensure that customer enquiries are addressed and resolved immediately. All customer enquiries are logged into a central system with a strict escalation path and guaranteed resolution timeframes.

In 2004, 75% of Customer enquiries were resolved within the first contact and 95% within a maximum of just 2 working days.

Using MrTed’s Web-Based Customer Information System every customer has a personal real-time view on outstanding enquiries, scheduled windows maintenance and consolidated Service Level measures as well as access to a full knowledge base and FAQs